Refund policy

We want you to love what you ordered. If something isn't right, here's exactly how returns work at Mula Decor.

Return window

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unused and in its original packaging.

How to start a return

Message us through our Contact page with your order number and the reason for the return. We'll reply within one business day with return instructions and an address. Please don't send anything back before requesting a return — items returned without prior approval can't be accepted.

Damaged, faulty or incorrect items

Please check your order as soon as it arrives. If anything is damaged, defective, or isn't what you ordered, send us a photo within 30 days of delivery and we'll ship a replacement or issue a full refund. You do not need to send the item back and you will not pay return postage.

Return shipping costs

For change-of-mind returns, return postage is the customer's responsibility. For damaged, faulty or incorrect items, we cover it.

Items we can't accept back

For hygiene reasons we cannot accept returns on opened fragrance oils or incense cones unless the item arrived damaged or faulty. Gift cards and items marked final sale are also non-returnable.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once your return has been approved.

Refunds

Once we've received and inspected your return we'll let you know whether it was approved. Approved refunds are issued to your original payment method within 5-7 business days. Depending on your bank or card issuer it can take a few additional days for the money to appear on your statement.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please get in touch and we'll chase it up.

Cancelling an order

Orders can be cancelled for a full refund at any time before they ship, which is usually within 1-2 business days of ordering. Once an order has shipped it falls under the return terms above.